Frequently Asked Questions
We understand that you may have questions about our shipping, payment, and return policies, and we’re here to help. This FAQ page is designed to answer some of the most common inquiries and ensure that your experience with us is seamless and satisfactory.
If you need further assistance, please don’t hesitate to contact our customer service team. We’re here to make your shopping experience as smooth and enjoyable as possible.
Shipping
What are the shipping options available?
We offer various shipping options to accommodate your needs, including standard shipping, expedited shipping, and freight shipping for larger orders. Specific shipping methods can be selected during the checkout process.
How long does it take to process and ship an order?
Orders are typically processed within 2-3 business days. Shipping times vary depending on the destination and shipping method chosen. Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.
Can I track my order once it has been shipped?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.
Payment
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely.
Is there a minimum order value for wholesale customers?
Yes, there is a minimum order value for wholesale customers. Please refer to our wholesale terms and conditions for detailed information on the minimum order requirements.
When will I be charged for my order?
Your payment method will be charged once your order is confirmed and ready for processing. For bank transfers, please ensure payment is made promptly to avoid delays in order processing.
Returns
What is your return policy?
We offer a 30-day return policy for all items. If you are not satisfied with your purchase, you can return the item in its original condition within 30 days for a refund or exchange. Please note that some items may be subject to restocking fees.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. They will provide you with a return authorization number and instructions on how to return the item.
Are there any items that cannot be returned?
Custom-made or personalized items cannot be returned unless they are defective or damaged upon arrival. Please review our return policy for more information on non-returnable items.
